We are one of the leading Jaguar dealers near Solon, Cleveland, and Hudson, OH. Our friendly team has years of experience you can rely on. Whether you need a new ride, valuable financing, automotive service, or all the above, simplicity and complete satisfaction are our goals
Products/services provided by Jaguar Solon
No products/services listed
Client/Customer Reviews, Testimonials & Rating for Jaguar Solon
06 Nov 2023
Jocelyn Hurt, United States
Jaguar Solon's Service Department is HORRIBLE BEWARE!! The service manager Scott Straffen is rude and lacks compassion, there service team is also horrible with keeping clients in the loop of things and not very honest when it comes to business dealings they over charged me for labor according to my warranty department and so I had to pay more than my deductible to fix my car. I dealt with James McConnell for the most part he was just doing his job or should I say just enough, don't ask him or anyone there to go the extra mile it just won't happen. I had a situation where a part was no longer being manufactured by Jaguar Corp (not the customers fault) my warranty covered the part however the part was no longer available because the manufacture stopped producing it, instead of being upfront an honest from the beginning they had me to believe that the part itself was on back order and on it's way which was NOT the case I was in limbo for 4 weeks before i actually knew what was going on. I had to call another Jaguar dealership to even find out what the real situation was. I did not have a vehicle for 3 months, and they refused to provide a loaner vehicle and suggested that i go back to the place i purchase the car from, whoever heard of such a thing, because I did not purchase my Jaguar from their dealership they said they could not provide me a loaner. I would not use this dealer if they were the last dealer in town. I would sale my car first.
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